Forgot Password

If you forget your password, simply click the ‘Forgot Password' link. You can then enter your email address to have a link sent to you so that you can create a new password.

1. Click the Forgot password link on the login page:

2. Enter the username and click 'Send':

3. An email is sent to the user with a link to the password reset page (see second image below)

4. Enter a new password in the Password reset page:

Be sure to type the username correctly because you will not receive a return error if the email address is invalid.

Custom Forgot password email sender address

The Forgot password email sender address can be customized for improved white labeling. It is a customer level email address applied to all your projects.

Contact support at [e-mail] and they can update the forget password sender address applied to your account.

Customize reset password emails

The Reset password email template text can now be customized, on your customer level, for improved white labeling.

There is no user interface for defining the template text so if you have a need for your own reset password email text contact support team at [e-mail]

Note: If you are using a custom login page instead of the Forsta Visualizations standard page, the link might be missing. If you want to add the link please contact Forsta Visualizations Global Support.